M

Thu, Mar 4, 2021 1:48 AM

Second night in and I am now worried

I installed 22 entry sensors and had my system working in no time.
Set the alarm the first night and all was well.
After setting the alarm on the second night, we had a trigger that the basement door was opened. It was not.
Luckily this was just as we were heading upstairs for bed.
Since we were up we were able to disarm the system all was well.
We sleep with a white noise machine and the base is downstairs while we are up. No way we would hear the beeping prior to the alarm going off, and even if we did that is still alarming, false alarm or a burglary?
The next day SS was perplexed and sent me a new sensor. In the meantime I removed the basement door from the system.
A few things to note, this door is less than 10 feet from the base.
The sensors are aligned closer than many of the other doors and windows.
The blue light on the sensor indicates all is well.
Each time we opened that door during the day we would hear the beep alerting us to an open door.
The sensors were screwed into the wood, not just stuck on.
So now I am a nervous wreck at night, I feel like I cannot trust this system.
Is this a rarity or can I expect to be jolted out of a deep sleep at 3 AM many times a year?
Thanks

1.3K Messages

1 y ago

A rarity, IMO.

I have the older SS2 system and have had a few nuisance triggers from motion sensors over the course of three years but none from door/entry sensors.

To me either the sensor is wonky or the magnet/sensor positioning needs further review (or the door moved enough to trigger) because even if the base loses communication with the sensor it doesn't/shouldn't trigger.
I just don't think there is any way that it truly was a movement trigger. As I said, due to trim setups, many of my other door sensors are farther apart than this one is.
I hope it was a fluky bad hardware issue.

Community Admin

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469 Messages

1 y ago

Hi @Michael,

As whoaru99 mentioned, it's extremely rare to get false alarms from one of our Entry Sensors. This leads me to believe that it is either a faulty sensor or that the sensor is not "seeing" the magnet well enough. While normally the latter issue would be caused by the magnet being too far from the sensor, it's also possible that it's a weak magnet so that the Entry Sensor gets triggered even though it is not as far away from the magnet as some of your other sensors are. Since that's a possibility, make sure to replace the magnet as well once you receive the replacement sensor.

SimpliSafe Social Team
SimpliSafe Home Security

Captain

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4.7K Messages

1 y ago

@Michael  A bad entry sensor would be rare indeed. I have one on my garage door, on a door hinge, and has been subjected to extremely cold weather, and still works perfectly. One thing you may also want to check is if there is any "play" in the door where the distance of the  magnet and main body of the sensor changes, as asked by whoru99.

You can also exchange that entry sensor with another one, place on secret alert only and see if you have any issues while waiting for a replacement from SS after you call. One final thing, suggest you make the small investment of having a few sensor "spares". I have a 40+ piece system and have a few spare sensors I have collected over time (motion, entry, break, water) that if one does fail, I can swap it out. I have 5 other SS3 systems in my local area (neighbors, friends etc) that have systems that on a rare occasion have "borrowed" something from my stash and then later replaced it.

4 Messages

7 m ago

We had the same problem with one entry sensor on three separate occasions.  Whenever we did get the alert that the system indicated an open door, I opened and closed the door and it went back to operating normally for weeks or maybe even months.  Since then, the same sensor has been working flawlessly for over a year.  I don't have an explanation for this.  It would be very upsetting if this happened when we were not home.  We would immediately wonder if we forgot to close this door when we left.

6 Messages

4 m ago

I have had the same problem with the new Gen 3 system on three different occasions. I have no pets or kids in the house.

First time it was the living room motion sensor which caused a false alarm resulting in the police responding and informing me that I would be issued a fine for $25.00 the next time it happened.

Second time it was the kitchen motion sensor that caused a false alarm. I was notified by the monitoring company in enough time that I cancelled the police response and avoided a fine.

Third time the kitchen motion sensor, garage side door entry sensor & laundry room entry sensors sent out a false alarm, but I answered the call and averted another police response.

After spending over an hour on the phone the first time a and a ridiculous amount of time the second time without getting the problem resolved I called back and cancelled my monitoring plan. 

Simpli Safe used to have great customer service when I installed my first system 4 years ago, but recently their service sucks. Really hard to get someone to answer. and then seems like their agents read from a canned speech when trying to resolve a problem. 

SImpli Safe has yet to contact me and try to resolve this problem. Guess they do not care if they have your business or not.

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