2 Messages
Secret alert- triggers camera?
We had a dif't alarm company prior to moving that would show door opening/closing in the timeline. Sounds like the only option with SS is to setup a secret alert. When I tried this, it triggers the camera to record. I would rather this doesn't happen. Is this the expected behavior? Can I shut this off for a secret alert? Thanks.
sevensiamesecats
Advocate
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2.2K Messages
3 y ago
The secret alert won't show when the door closes.
Why do you care that the camera records?
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captain11
Captain
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4.6K Messages
3 y ago
Please excuse the sarcasm in the following as its for Simplisafe....
@jonkaterba , good point and you can easily make your suggestion on this feature change by heading over to the "Suggestions Box" at the Customer Resource Center and submit it to SS there. Easy for customers, easy for Simplisafe, to read in one area, respond and provide status! Just one of the many tools available for customers and SS associates alike to enhance the overall experience of Simplisafe!.......a long time waiting and still counting SS.
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sevensiamesecats
Advocate
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2.2K Messages
3 y ago
I'm pretty sure you can set the camera to be recording "all the time" (known as the "pre-roll" feature), which should do away with the shutter noise.
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