Tue, Dec 22, 2020 3:41 AM
Il y a 4 m
Il y a 2 y
I had a similar problem. I called support and asked for the MAC addresses of my outdoor cameras because my network is setup using MAC address filtering. The MAC's they gave me were incorrect. I resolved the problem by turning off MAC filtering and allowing the cameras to connect. I could then look at the MAC addresses that connected to the network and add them to the MAC address whitelist of my router. Interestingly, for my cameras at least, the last 6 digits of the correct MAC addresses matched the last 6 digits of the camera serial numbers.
@Saddleworn so sorry for the trouble! I'm not sure if it's the same issue that @whoaru99 ran into with our Support team, but we recently identified an issue with how MAC Addresses are shown on our end. We're already taking steps to resolve.
In the meantime, yes. That's a possible workaround - temporarily disabling the filter, adding the device, and adding the MAC Address to the filter once it's listed.
How can we improve?