PMcmil5450's profile

Fri, May 21, 2021 9:49 AM

Sensors Disappeared from System

Every installed sensor except for the Keypad disappeared! Obviously I can reinstall them, but am wondering how it might have happened!

Community Admin


2.9K Messages


Hi Pmcmil5450,

We've seen a few cases of these so we'll be tracking and reporting them to our engineering team.

Meanwhile, we don't really trust that your Base Station is still okay. Please give us a call at 800-548-9508 and we'll get you a replacement ASAP!

- Johnny M.
SimpliSafe Home Security

9 Messages


Johnny M. Thank you! I called and replacement Base Station is on the way. I appreciate the help!!