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Mon, Mar 1, 2021 11:29 PM

Sensors (Motion & Entry) disconnecting and reconnecting.

We have a large facility and the motion and entry sensors that are the furthest from the base station in both directions disconnect and reconnect a couple of times per week.
Does anyone know of a way to either add additional base stations to extend the range, or add other range extenders?
Thanks.
Bill Wilson
wilson_b_a@vvcc.net

Captain

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4.6K Messages

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@wilsonba first, recommend you remove your email for privacy reasons.  You can try and change the batteries, move the base, or, search the forums using a google site search and read about customer hacks to extend the sensor antennas for better range.

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Il y a 1 a

There isn't such thing as a range extender for the sensors. Another base is an option, but would require a 2nd monitoring package so it's not an appealing option.

Community Admin

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Hi @wilsonba,

It sounds like those sensors may have weaker connections to the Base Station than your other sensors. There are a few things we can check to verify that the sensors have the strongest connection possible to your Base Station.

  1. Make sure that you are using name-brand batteries in your sensors. This makes sure that the sensors have enough power to connect to the Base with optimal signal strength.
  2. Check to see if there are any sources of interference around the Base Station or the sensors. This includes making sure that the equipment is not directly in contact with metal surfaces (wood, plastic, and glass are best).
  3. Try moving the equipment to slightly different locations if you believe there may be some interference.

Of course, you can always contact our Support Team by phone at 1-800-548-9508 or by email at Customer-Support@SimpliSafe.com from 8 AM to Midnight ET, 7 days a week. We'd be happy to help you with any of this troubleshooting.

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