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Mon, Feb 10, 2020 6:15 PM

SimpliSafe app

We've had an issue come up with our phone apps and being able to monitor from them. They won't load now, since about Friday.

Anyone else have this issue?  We deleted and reloaded and verified, but they still won't load, on iPhones or iPad .

1 Message

2 y ago

Same issue here, and all of a sudden.  I can't get my camera live feeds up on my computer as well.  Not sure what is up.

2 Messages

2 y ago

We are having the same issue on my wife's iphone.

14 Messages

2 y ago

The problem is the camera resolution setting. The solution is to set the camera picture quality to 480p, save the setting, and then pull up a live feed. You can then increase the quality to 720p. Do not set to 1080p or you I'll have to repeat the process. According to tech support, only the doorbell supports 1080p.

Captain

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4.6K Messages

2 y ago

@dougfronz  the doorbell does support multiple resolutions, so the info you got from support is wrong (unless I read your post incorrectly). I have 3 simplicams and one doorbell, all at their highest resolution, 729 and 1080, and all work fine. Android on the phone app if it matters.

82 Messages

You read his post incorrectly.  He left out the words "up to" 1080.  Cameras are up to 720 only.

1 Message

2 y ago

My app keeps crashing and Simplisafe keeps telling me to do the same thing over and over and it still wont work. If I delete the app, reinstall it, I can get to the login screen but then it wants to verify my device. Hop over to email to verify. when that's complete it takes me back to the app and then the app crashes. after that if i try to open the app it will immediately crash.  My phone is up to date, and all of my other apps work. I even tried to download a random new app and it worked fine.

Advocate

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541 Messages

2 y ago

Well thats strange because i just went to all 3 phones that we have the app on and all seem to be working great, well for now maybe i should not say anything lol