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Wed, Sep 9, 2020 11:25 AM

Simplisafe for Windows

Can I download SS onto my laptop or is the app confined just to smartphones?

Official Solution

Community Admin

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2.9K Messages

3分前

Hi all,

The SimpliSafe app for mobile devices is available for both iOS and Android. You can download the app from your phone's App Store.

But you can also access your account via the web on any desktop browser (on Windows, MacOS, Linux, etc.). You'll be able to access almost all features that are available through the mobile app - including managing your sensors, controlling your system remotely, and viewing your cameras.

1.3K Messages

2年前

It's a website for your PC not an installed app/program.

Upper right corner, the little person symbol, "View Account".

3 Messages

I tried to login, but all I get is a blank page. It doesn't even ask me to login. Anyone run into that issue and if so, how did you correct it?

216 Messages

Try clearing your cache in your browser. That is the little spot on your hard drive, where your browser temporarily stores web pages and all the little things needed to make your browser and web site work together.   There may be enough room for smaller low demand websites, but not enough for larger web sites that need a lot of cache. It's supposed to be self-maintaining, but no software is perfect.  I find I have to clear the cache at least once a year. LOL! and I usually have to have someone to remind me to do it after I've had a problem!

How to do it, varies from browser to browser, but there is usually a menu option called settings, or a little icon that looks like a bicycle gear, or three dots in a row. (. . . )

Clicking on them brings up a menu with an option often called "settings".  In most browsers, you'll find an option to 'clear cache'.  For exact instructions try an internet search on "How do I clear the cache in {The name of your browser}?"

2 Messages

2年前

I have a system which has to have the app installed on my smartphone, I want to know if it is also available on the desktop/laptop so that I can view my camera from the laptop instead of the phone all the time.

1.3K Messages

The answer is same as before.

It's a website for your PC not an installed app/program.

Upper right corner, the little person symbol, "View Account".

After you click on the person symbol and click View Account, you log in. Once you log into the website you go to the three bars on the upper left of the screen to see the options. One of the options is cameras.

Advocate

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2.8K Messages

2年前

In other words, when you log in to your account at SS, you can use your menu options there to see all aspects of your system, including your cameras.  You don't install anything on your pc, you just log in to the web-based control panel of your account to view/change your settings etc.

Community Admin

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469 Messages

2年前

Hi all,

It may also be beneficial to try logging into your account through an Incognito (Chrome) or a Private (Safari and Firefox) window to make sure that there aren't any extensions that are preventing the page from loading. A quick google search should be able to direct you on how to open up a private window to give that a try.

SimpliSafe Social Team
SimpliSafe Home Security

3 Messages

The clearing of the cache did not help, but I was able to get in using Incognito on chrome. Is that how I should always log in or is there something in my chrome settings preventing me from logging in from a regular window?

Community Admin

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469 Messages

2年前

Hi @jpelletier116,

I'm happy to hear that using an Incognito window in Chrome did the trick for you. Going forward, you do have the option of always logging into SimpliSafe through an Incognito window, however, if you would like the browser to keep you logged in across browsing sessions, that would not be an option.

Most likely, it is an extension (an adblocker?) that you have installed in Chrome that is causing the issue. Incognito mode disables all extensions by default which is why that may have worked. In order to find out which extension is causing the issue, I recommend disabling them one by one until you are able to log in to your SimpliSafe Dashboard properly. Once you are able to log in properly, you'll have found the culprit and may be able to adjust some settings or uninstall it so that you can use SimpliSafe.com again.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

2年前

I've tried the suggestions and still get a blank page.  However, in the URL space I default to "https://webapp.simplisafe.com/#/dashboard" !  If I remove the "webapp." portion and hit enter I start the vicious circle once again.

Any other guesses?