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Fri, Feb 21, 2020 12:24 AM

Simplisafe Freeze/Temperature Sensor SSFS3

Hi
I recently installed a new sensor. Room temp 70 degrees low trigger point 41 high trigger point 95. On my computer device screen I have the large red freeze alarm banner at the top of my screen.
The status below for the device shows room temp @ 70 degrees/Alarm highlighted in red. Base station is not in alarm.
Tech support sent  out a replacement sensor and I continue to have the same problem. I advised tech support again and hopefully they will follow up.
Has anyone else seen this problem???
Thanks in advance

3 Messages

Il y a 2 y

Looks to be a common problem.  Please see this thread:

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/freeze-sensor-in-false-alarm-

John

326 Messages

Il y a 2 y

Mine's been doing this since I got it.   I haven't applied the latest update to my system yet.