2 Messages
SimpliSafe is neither simple nor safe
New version of base station.
Connected to wifi.
Unable to arm in Home or Away mode via iOS app or through webapp since 12/31. When armed at keypad, status is updated in webapp and iOS app.
Twenty plus minutes on hold w support and had to drop for a meeting.
If the web app fails to engage, the iOS app shouldn't need reinstalling, it is indicative of a fundamental issue.
This is a security product not a toy. It performs like a toy. If you're reading this thinking about purchasing a SimpliSafe system - do not.
Connected to wifi.
Unable to arm in Home or Away mode via iOS app or through webapp since 12/31. When armed at keypad, status is updated in webapp and iOS app.
Twenty plus minutes on hold w support and had to drop for a meeting.
If the web app fails to engage, the iOS app shouldn't need reinstalling, it is indicative of a fundamental issue.
This is a security product not a toy. It performs like a toy. If you're reading this thinking about purchasing a SimpliSafe system - do not.
shiherlis
Advocate
•
636 Messages
3年前
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jctx
2 Messages
3年前
Three days after mailing support I'm still unable to do anything remotely. Troubleshooting yields no results.
I realize I'm one in a sea of thousands, but this is a real problem. Customer service should be all over this, escalating internally, going through logs with a fine tooth comb. That the same behavior is exhibited by the webapp and the iOS app is indicative of a product-side issue vs. user error.
Security products must have robust support framework that can immediately mobilize and/or escalate to a satisfactory (working) solution in an expedient a way as possible. They fall massively short in this regard.
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deleteme
1.2K Messages
3年前
1st step, try another phone even if its a friends just for a quick test. If it works, troubleshoot your phone. If it does not, your account is the issue and contacting SS would be the only course of action.
0
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shiherlis
Advocate
•
636 Messages
3年前
0
0
alexcf
3 Messages
3年前
0
0