captain11's profile



4.6K Messages

Wed, Nov 24, 2021 8:38 PM

Simplisafe Support open tomorrow on Thanksgiving!

Hi, just confirmed via online chat that SS support will be open tomorrow, regular hours!  A great improvement on support coverage, now every day of the year. Thank you Simplisafe! To everyone at SS and customers everywhere, a very safe and happy Thanksgiving to all and their families!

Update: Online chat support available today too.  Appears SS is getting their arms around getting more support resources!

Community Admin


2.9K Messages

Il y a 8 m

Hi folks,

Yep, our Support team does now work on a rolling schedule, to provide coverage year-round from 8am to Midnight ET, 7 days a week. And just in case you're wondering, our Support staff who work on holidays do accrue extra time so they can still get their day off, at a later date.

- Davey D.
Community Development Manager
SimpliSafe Home Security