R

Sat, Jul 31, 2021 8:52 PM

Small magnets for sensors

Not sure this is the correct forum, but I need the small magnets for my door sensors.  I have one that was sent to me after I call for support on the initial install, but I need all my sensors to have the small magnet.  My door molding is very ornate and thick and I have had to tape the magnets on the molding and sometimes they fall off or the sensor does not register.  I've called the support numbers 888-910-1215 and 800-297-1605, no answer, on hold for 30+ minutes listening to music.  I'd like to order 7 of the small magnets.  

Someone, please assist me.

Gary Lawson

2 Messages

1 y ago

I suggest offering the small magnets on initial or additional orders for sensors.

Gary Lawson

Community Admin

 • 

2.9K Messages

1 y ago

Hi Gary,

Unfortunately yes, our Support team is the way to go for those slim magnets. We're sorry for the wait times, but our Support team is working hard to take care of all of our customers ASAP. Thank you for your patience!

- Johnny M.
SimpliSafe Home Security