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Tue, Jun 16, 2020 9:14 PM

Smart Lock Doesn't Fully Retract Single Cylinder Deadbolt from Inside the house; can't open door as a result.

I'm using the green adapter which appears to be the best fit. The Smart Lock with the adapter installed makes an unimpeded turn when not installed. When installed, from an unlocked to the locked position, there is friction when turning the Smart Lock that isn't there when the Smart Lock isn't installed.

The net result is that when unlocking the deadbolt, the deadbolt doesn't retract fully from the door jamb and the door can't be opened from inside.

The door can be unlocked from the outside using a key.

Tech support hasn't been helpful.

Any suggestions? Thank you.

9 Messages

2 y ago

Might sound stupid buuuutttt I had a similar experience when installing mine. Try flipping the adapter around. I fought with it and could not figure out why it wouldn't extend or retract all the way and then I had the thought to flip it around. Try that and let me know.

2 y ago

Thank you. That didn't work.

I still feel the same friction when turning the Simpli Safe inside lock from locked to unlocked at the last 10% of the turn.

The dead bolt is brand new.

3 Messages

2 y ago

Had the exact same issue.  Changed the green adapter to blue.  Recallibated via the keypad.  Problem solved.

1 Message

I had installed using green adapter.  I then later purchased a new lock set in black to match keypad, again it was diagonal using the green adapter.  Now it wouldn't fully retract.  (Schlage brand lockset).  Used the blue adapter even though not diagonal and it now works as it should.

1 Message

2 y ago

I'm glad I looked here! I was having the same issue. I'm using the red adapter which is the only one that will fit.  I was thinking about getting a new deadbolt but Christopher mentioned that his deadbolt is brand new  

Then I saw MoFros264's response.   I then examined the adapters. All the colors, except green, need to be placed the correct way. Green is reversible. In my case, flipping the adapter solved the issue.

1 Message

2 y ago

What are the adaptors that you are referring to? Ours was working fine and then it stopped working

2 y ago

I had this same issue, and I fixed it by making sure my adapter was in the correct position, but I also had to take the metal plate off the inside of the doorframe, where the lock enters into when locked. The lock was getting stuck on that and needed extra force to fully move....which is fine when you're a human unlocking it, but the Smart Lock needs less friction. Works great now!