2 Messages
Smart Lock Doesn't Fully Retract Single Cylinder Deadbolt from Inside the house; can't open door as a result.
I'm using the green adapter which appears to be the best fit. The Smart Lock with the adapter installed makes an unimpeded turn when not installed. When installed, from an unlocked to the locked position, there is friction when turning the Smart Lock that isn't there when the Smart Lock isn't installed.
The net result is that when unlocking the deadbolt, the deadbolt doesn't retract fully from the door jamb and the door can't be opened from inside.
The door can be unlocked from the outside using a key.
Tech support hasn't been helpful.
Any suggestions? Thank you.
The net result is that when unlocking the deadbolt, the deadbolt doesn't retract fully from the door jamb and the door can't be opened from inside.
The door can be unlocked from the outside using a key.
Tech support hasn't been helpful.
Any suggestions? Thank you.
MoFro624
9 Messages
2 y ago
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christopherchayes
2 Messages
2 y ago
I still feel the same friction when turning the Simpli Safe inside lock from locked to unlocked at the last 10% of the turn.
The dead bolt is brand new.
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phred
3 Messages
2 y ago
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fmgr
1 Message
2 y ago
Then I saw MoFros264's response. I then examined the adapters. All the colors, except green, need to be placed the correct way. Green is reversible. In my case, flipping the adapter solved the issue.
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diatus
1 Message
2 y ago
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lilyzacharias
1 Message
2 y ago
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