Wed, Apr 28, 2021 8:44 PM

Smart lock Pin

I have a concern regarding the smart lock PIN pad. I really dislike the fact that the PIN pad uses the same code as the alarm, and that it disarms the system when entered. This PIN is only 4 numbers long, and can be easily observed when entered by a user. I would very much like to see:

1. PIN that can be 6 to 8 digits.
2. Entering the PIN only opens the lock - it does NOT disarm the alarm.
3. PIN is unique to the lock, and cannot be used on the alarm keypad to arm/disarm.

As it stands now, I opted not to install the PIN pad at all, as I feel it is a security risk.

Community Admin


2.9K Messages

Il y a 1 a

Hi tal,

Thanks for the feedback! We did make the Smart Lock use the same PINs as the main system to keep things more simple - with only one PIN to remember when coming home. It also allows for tighter integration with the rest of the system.

But you might not know, you do have the option of changing your Smart Lock's behavior, either in the Keypad Menu or the SimpliSafe app. In this case, the setting you're looking for is "do nothing" when the system is set to Off.
You can also choose to have the system not lock when you arm in either Away or Home!

- Johnny M.
SimpliSafe Home Security