W

Wed, Aug 11, 2021 2:59 AM

Smart Lock upgrade problem

Finally got around to installing my Smart Lock.  Had it all working.  Tried to use the phone app to lock/unlock and it said that there was a update for the lock.  Had to have the phone near the lock and took 10 minutes.  App said it had successfully updated.

Now cannot get it to work.  The lock has three lights flashing alternately.  Found that there was a update for the base unit, which I installed.No change.  Removed the lock from the system.

Followed the instructions to re-install the smart lock.  Told to press the button under the inside cover.  Nothing happens; the lights keep flashing.  Removed/reinstalled the batteries; lights keep flashing and still won't install.

Any idea what is going on?

Community Admin

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2.9K Messages

1 y ago

Hi wyszynski,

First we should clarify what kind of lights you're seeing.

Is the light moving from side to side? That means the Lock has entered pairing mode.
If the light alternates between the two sides and the middle, that means the lock has jammed, but you might be able to manually unlock to un-jam it.

If you need to reset and reinstall, you need to press the button above the lights and hold for sixteen seconds. It will then disengage itself from the system and will be ready to be installed again.

- Johnny M.
SimpliSafe Home Security

Captain

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4.7K Messages

@Johnny M. nice post but when I entered "Smart lock jammed" in the Help Ceneter and got Install manual for smart lock etc but not a direct hit on this topic. Suggest you add.

2 Messages

1 y ago

I have tried the reset for 16 seconds thing a number of times.  It has no effect.  The three light pattern (left-center-right-left-center-right) continued so long that the batteries died.  Replaced batteries and the lights pattern starts up again.

Community Admin

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2.9K Messages

1 y ago

Hi  wyszynski,

Sounds like your lock had been disengaged from the system and has indeed entered Pairing Mode. And re-adding through the Keypad Menu doesn't work?

Something might have gone wrong with the update (or it might not have completed properly) and our Support team might need to replace the Smart Lock for you.

- Johnny M.
SimpliSafe Home Security