Smart Lock - will not update and never responds to base station
Ever since I have installed the smart lock, it will not update to 1.03. It fails after 2 minutes. Secondly, the smart lock will not respond to the base station. I have e-mailed SimpliSafe twice. Called once and waited 20+ minutes to speak to someone and gave up. This is ticking me off. I am ready to disconnect the entire system and send it back. Does anyone have any ideas? I am 6 inches away from the lock while trying to update it. I have even taken the lock off and laid my phone on top of the lock during in the update process. It never completes. I have replaced the batteries in the lock.