C

Wed, Feb 17, 2021 9:59 PM

SMS notifications not working

Hi Simplisafe team. As of today I am not receiving SMS notifications when my system is armed or disarmed. I am running the app on a Samsung galaxy s10 on one UI 3. I don't receive SMS notifications and can't set them up either on any other phone so I wonder if this is a server issue?

Cheers

Community Admin

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469 Messages

1 y ago

Hi @cdanielm,

Occasionally, we need to re-verify that the phone number that is set up for you to receive SMS messages on is still yours. Check out the Alerts & Notifications section on your account and see if you need to "verify" your phone number again. If you do, that would be why you haven't received any SMS messages today, and is very simple to verify again.

SimpliSafe Social Team
SimpliSafe Home Security

9 Messages

1 y ago

Hi Team, in fact I do need to verify it but I have raised on a previous thread that when I try to do this I do not receive a text message so I don't know if there is an issue with this functionality? I did not receive it either by attempting to verify it through the app or by logging into my account through a web browser. How can I overcome this?

Kind regards

Community Admin

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469 Messages

1 y ago

Hi @cdanielm,

After bringing this up with our engineers they found a bug in a recent update to our SMS service that was affecting UK customers' ability to receive any SMS messages from us. This bug has been resolved as of about an hour ago. If you are a UK customer, try verifying your number again on your account to see if it will go through this time.

SimpliSafe Social Team
SimpliSafe Home Security

9 Messages

1 y ago

Hi Team, I am in fact a UK user using an Android system as mentioned above. Unfortunately it is not working for me yet. I have tried to send the verification code from the app or logging in via a web browser in case it was an issue from the android app but I am not receiving the verification code.

I will wait to hear further instructions from you

9 Messages

1 y ago

Hi Team,

I hope you are well. I have had no update on this and I have updated my Simplisafe app with the various updates you have launched. This still does not work for me. If I send the verification code to activate the SMS notifications on my phone I do not receive the code. I do not get it either using the app on my phone or by attempting to send the code via the web browser either. Could you please support me with this?

Thank you in advance.

Captain

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4.6K Messages

1 y ago

@ cdanielm suggest you call into support and troubleshoot live. Easiest way to solve issues like this. Also, recommend you cancel SMS and use push alerts. You get them quicker and they are more reliable.

1 Message

1 y ago

This still appears to be an issue in the UK , no SMS received by wife's phone despite being sent several times