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Mon, Apr 26, 2021 6:46 AM

SMS verification using xfinity mobile?

There's no provider drop-down selection for xfinity mobile. How can I get verification to use SMS?

Captain

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4.7K Messages

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@kevinwestling1965 you can call SS support to ask but why use SMS when push alerts in the phone app are faster and more reliable? Suggest you try it.

Community Admin

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2.9K Messages

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Hi kevinwestling1965,

The way that our SMS Alerts work is by sending an message through your provider's web-to-text gateway. Unfortunately, there are some carriers (particularly MVNOs - carriers who piggyback off of larger networks) that do not have their own gateway.
You might have some luck by trying the gateway for the Big Three - probably Verizon will work best for you.

But otherwise, as the Captain suggests, we strongly recommend using Push Notifications through the SimpliSafe app. It goes directly from our servers to your app, so it'll likely be more reliable for you.

- Johnny M.
SimpliSafe Home Security

Community Admin

 • 

2.9K Messages

Il y a 1 a

Hi kevinwestling1965,

The way that our SMS Alerts work is by sending an message through your provider's web-to-text gateway. Unfortunately, there are some carriers (particularly MVNOs - carriers who piggyback off of larger networks) that do not have their own gateway.
You might have some luck by trying the gateway for the Big Three - probably Verizon will work best for you.

But otherwise, as the Captain suggests, we strongly recommend using Push Notifications through the SimpliSafe app. It goes directly from our servers to your app, so it'll likely be more reliable for you.

- Johnny M.
SimpliSafe Home Security