So, Simplisafe, what's the *official answer* to the 3G changes?
|SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G/3G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here.|
It would be incredibly helpful to have SS post an official answer as to what users are supposed to do about their systems when their carriers' 3G are shut down. Various answers by phone or email reps doesn't help. We're requesting an OFFICIAL ANSWER. (a sticky would also be nice, hi-lighted as well:)
1. Do you have new and compatible modules for ALL SS1, SS2 and SS3?
2. Do you have an AMPLE supply of them so customers aren't left hanging when their carrier suddenly shuts down?
3. Do you plan to notify all your customers that new modules may or will be necessary, and instructions on how to get them?
4. There will be no charge to customers for new modules, right?