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Fri, Oct 30, 2020 7:08 PM

SS's system is having problems

After having problems accessing settings on all of my devices, PC, iOS, and Android, I called SS.  I was advised that SS has been having system issues for about the past week.  The rep said that it could be a week or so until the issues are resolved.  So, it is likely that, for example, you will not receive notifications of problems or an alarm on your devices,  I suggest calling and demanding free monitoring until the issues are resolved.  After all, you're not getting what you're paying for.

Captain

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4.7K Messages

Il y a 2 y

@Jimmy_MT unlike earlier this week, my SS3 system and cameras are working fine. App and notifications too. Are others having issues? I am in greater Chicagoland area, no issues at this time. Others?

32 Messages

North Central Florida and no problems.( at least with Simplisafe)

32 Messages

North Central Florida and no problems.( at least with Simplisafe)

32 Messages

North Central Florida and no problems.( at least with Simplisafe)

Advocate

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2.8K Messages

Il y a 2 y

Way up north, no problems (knock on wood).

Captain

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4.7K Messages

Il y a 2 y

No issues in Chicagoland....

4 Messages

Il y a 2 y

I'm in Louisville, Ky.  My cameras will not send notifications.  It is as if the internal motion sensors don't work. I bought the system a week ago, they have never worked.  They video fine, just no motion sensing.