joe_5627825's profile

Fri, Mar 18, 2022 1:36 AM

Staying logged in

Is there a way to not have the system log you out after 30 minutes on the web app?  I'm wanting to view my outdoor camera full-time and I have to log back in and put the camera back to Live every 30 minutes.  I have the camera set up with the solar panel, so battery use is generally not an issue.

Community Admin

 • 

2.9K Messages

Il y a 5 m

Hi @joe_5627825 ,

The webapp should keep you logged in for about a day, assuming that you don't close your browser and/or clear your cookies.

But it sounds like you're actually talking about the camera's ability to stream. Our cameras are really designed more for responding to discrete events, and aren't intended for constant surveillance. So depending on the strength of the camera's connection, it will inevitably drop and have to be restarted again.

8 Messages

Il y a 5 m

If I have the dashboard loaded I am being logged out every 30 minutes, regardless of whether I'm using the camera or not.

Joe

Community Admin

 • 

2.9K Messages

@joe_5627825​ thanks for clarifying.

The next question I'll ask then is, do you have Multi-Factor Authentication enabled? You can check by logging into your online account, and navigating to Menu > Manage Account > Manage Multi-factor Authentication.

The background is that we actually have two different ways of authenticating your account. The first is 2-step verification, which just requires that you confirm your login through an email; and Multi-Factor Authentication, which sends a verification code to you via SMS text.

Since the second method is much more secure, it's set to allow you to stay logged in for about 8 hours at a time.

8 Messages

Thank you Davey- I did not, but I do now, using the second method.

Joe

8 Messages

still logs me out after 30 minutes

Community Admin

 • 

2.9K Messages

Thanks for reporting.

Does this happen to you with all browsers? What about other devices?

8 Messages

I have tried Chrome. I tried Firefox before going to the 2-step auth and it cut me out.  My phone app does not log me off.

8 Messages

Il y a 4 m

Any more ideas?

46 Messages

Il y a 4 m

still logs me out after 30 minutes