largedoggie's profile

Sat, Sep 18, 2021 8:43 PM

Super short battery length for auxiliary siren

Hi:

My auxiliary siren is going through batteries like dog-food!

The SS link ( https://support.simplisafe.com/hc/en-us/articles/360023810112-How-long-do-the-batteries-last- ) says they should last 3-5 years.

Here is my recent record of battery changes (prompted by the control panel warnings):
- 2021/09/18          
- 2021/08/24          
- 2021/07/30          
- 2021/05/15          
* 2021/03/13          

My siren never sounds, it's just occasional "chirps" as doors open.

Each time I put in Duracell alkaline batteries.

Any advice/insight as to why this is happening would be greatly appreciated.

Thank you.

Official Solution

Community Admin

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2.9K Messages

1 y ago

Hi LargeDoggie,

I agree with the captain - we should replace that siren.

One extra troubleshooting step you can try is that when you get the replacement, actually keep both active at the same time (don't worry, we don't need the original unit back right away!).

You can replace the old unit with the new one, but then also move the old one to a different spot - maybe even inside the house near the Base Station, so we know that factors like distance, and the material of the walls, aren't getting in the way.

If the old Siren is having trouble even in the new spot, we know that it's the unit itself that's the problem. But if the new Siren has trouble in the same spot, then it would likely be an issue with extreme interference where it's located.

One last thing - when you ask for the replacement, have our Support team send some batteries too. So you don't need to use your own!

- Johnny M.
SimpliSafe Home Security

Captain

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4.6K Messages

1 y ago

@LargeDoggie my auz siren batteries last at least 8-9 months. Usuage, of course, will be a determining factor, but your experience is not usual or acceptable.

Either you have a defective unit or, more likely, the connection to the base is weak and uses an inordinate amounot of battery life attempting to have a steay connector.  I suggest you call SS to troubleshoot but most likely they will send you a free remplacement unit under warranty.  You can also try repositioning the unit.

Please post your findings here.

15 Messages

10 m ago

Thanks, I'll reach out to them and see what happens.

Does the siren have to be close to the base station or a keypad? It's  2 meters from a keypad but downstairs from the base station, but all the other units in the basement have normal battery lives. Thanks.

Captain

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4.6K Messages

10 m ago

@LargeDoggie no it does not. My aux siren is in the front foyer of my house on the first floor while the base is on the 2nd floor in a back bedroom. Don't think its a connection issue unless you have it close to some electrical source that would cause issues. That aside, get it replaced. Battery life should be much, much longer.

15 Messages

10 m ago

Hi All:

Any suggestions as to how to get in touch with Customer Service without a phone call?

(Phone service from Simplisafe is, to put it succinctly, suboptimal.)

I e-mailed them directly last week but no response at all.

Thanks!

PS Appreciate the post Captain11 about the location. Mine is downstairs one floor essentially directly beneath the base station.

Captain

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4.6K Messages

10 m ago

@LargeDoggie Unless there is something special with your flooring or there is an interfernce source between the base and theaux siren (not likely) then its a defective unit and will be replaced at nc by SS under warranty. If, by chance, you have a Pixel phone, you can use the "Hold for Me" beta feature (works great) or just put your call on speaker and wait the queue out.  I have tested over the past few mnths and never went more than 35 minutes (which of course is not acceptable). Once you do get a rep, tell him or her you have tried moving the base, sthe siren, took out and replaced the batteries etc and at this point need the siren replaced. If they reply no  for some reason, politely but firmly ask for a supervisor.  They will replace it.

Good luck and post your outcome here if you get a chance.  Have a great weekend.

1 Message

10 m ago

I'm having this exact issue.  You are not alone.   I've replaced batteries in mine typically every 3 weeks.     Before the battery drain Issue my aux siren lasted a year on same battery.  I've contacted SimpliSafe and received 2 new replacement sirens and still the issue continues.

It seems odd that this issue popped up after the firmware update back in march 2021 I believe.  It was not the last update but the prior one.  

Nothing has changed on siren placement.  It is located within 20 feet of base station.

I'm glad to finally find someone having this exact issue as me.   SimpliSafe needs to figure this out it's getting old.

15 Messages

10 m ago

Replacement Auxillary Siren on its Way

Thanks to all for their good advice!

I had a super quick phone call today (2021/10/09) and the guy was great! Essentially no wait time on hold, and a really helpful and nice rep. Hurrah! He's sending out the replacement. I'll post back with the results. Unfortunately, I will not be able to do the move the old siren closer to the base station test (which sounded interesting as suggested above) cuz I have to send the old siren back.

(Apologies for the delay in responding. I've had a bunch of "less than satisfactory" interactions with phone support, ranging from massively long wait times, disconnects, and folks who had no idea what was going, finally culminating in one rep who wiped my account record so that I had to spend half a day renaming all 59 of my devices :(    And no one at SimpliSafe replied to either of the two e-mails I sent about this issue; just crickets in response :(     But, today was excellent service so maybe things are getting better!

15 Messages

10 m ago

Battery went out again a few days ago, so the newest list is:

- 2021/10/16
- 2021/09/18
- 2021/08/24
- 2021/07/30
- 2021/05/15
* 2021/03/13

The new siren arrived today so will post back in a few months to see how battery life on it is.

Captain

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4.6K Messages

10 m ago

@LargeDoggie good luck with the new aux siren.  Again, mine goes at least 8 months. If this one fails, SS, it may be worth it to actually send someone out with LargeDoggie's agreement to inspect first hand and see what's going on. When we had an instrument that was still down with remote diagnostics (lab medical equipment) we would send a specialist to investigate, document, resolve and make case study to update the online knoweldge database. Result: continous improvement, lower costs, productivity up, first time fix rate improvement and, most importantly, improve customer good will.

17 Messages

6 m ago

Bought and installed an auxiliary siren in mid December(2021) and got a notice that my siren was offline a few days ago. Pulled it down and the batteries were dead, all under 1.0V. Guessing I have the same problem as the other posters.

Put in new batteries and measured the current draw of the siren @ 67mA, 10 feet away from the base station. That is awfully high. Will customer service understand if I tell them the siren is drawing too much current?

17 Messages

Wow. That was quick. Just told the service rep that I thought I had a bad siren because the batteries died in less than 2 months. I was ready to give her my current measurements and calculation and point her to this thread. But I just got an "ok" and went on to confirm my shipping information.

I'm beginning to wonder if this is turning out to be a common problem.

Community Admin

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2.9K Messages

Hi @platelunch ,

The siren does use a huge amount of power, but only when it's actually active (which is how it can get to the 105dB max volume).

So if it's rapidly draining, it might have been working too hard to stay connected - which is why our representative should have done some troubleshooting for interference before sending that replacement.

Hopefully the replacement does the trick and you won't have any further trouble from here. But if you do have trouble again, let us know!

(edited)

17 Messages

Just got my replacement siren today. To anyone interested, after the siren was added to my system, startup current was about 22mA for a few seconds. Current then dropped down to the 10s of uA range where it bounced around. My digital meter had a tough time getting a good reading because the changes were too fast. But the 10uA range is where one would expect the current draw to be.