folivertx's profile

Sun, Mar 20, 2022 3:43 PM

System Armed in Home Mode on its own

Has anyone experiencing this issue? My system arming itself to home daily at 8:42

this has happened even when my system was already armed to away 

Captain

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4.6K Messages

5 m ago

@folivertx short answer, no. SS currently doesn't even have a feature to do this (geofencing, auto set time to arm etc) so I would call support immediately to troubleshoot and investigate.  Also, whenever I thought my system was showing unexpected behavior (when I thought it did, it turned out to be me or a misplaced sensor) I would observe the system at the time of day or night it occurred, or the location (long story on examples, message me if you want me to expand) and would get to the bottom of it.

8:42pm is the bewitching time? Have some one watch your opened phone app and you watch your keypad and see it actually happen.  Also one other comment: one of my neighbors had a teenage son who thought he was being funny...until dad caught him in the act. Amazingly after no car for a week the system starting operating fine. (Note I am in no way saying that is anything similar to your situation).

Please call, observe at 8:41pm and post your outcome here. Good luck.

2 Messages

5 m ago

Same here! In almost two years the system has never done this, but did last week, assumed it was a one off. Today it armed itself twice on its own and didn't touch anything that could have armed it including my key fob what was lying on the counter,

35 Messages

@amwausau​ Do you have pets?  They might be stepping on the key fob on rare occasion if you do.

14 Messages

5 m ago

Yeah this is definitely something else cause on the 3rd night I am not even home it did it. Before posting this ealier I was on the phone with support and all they told me was that they have to replace both keypad and base station

(edited)

Captain

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4.6K Messages

5 m ago

@Simplisafe:  Okay, we are now almost at over a day and no response on this thread. Camera issues reported on Front doorbell and simplicam by 2 other people I know and mine, and reports of two systems arming themselves?  

What is going on??

Community Admin

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2.9K Messages

5 m ago

Hi all,

Apologies for the delay. I am informed that our Specialists have reached out to both folivertx and amwausau, and we might have some leads on what might have happened. Hopefully we'll have an answer soon!

Captain

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4.6K Messages

5 m ago

@folivertx and amwausau  I just had an alarm event, similar to what you described. Do either of you have a SS Doorlock?

2 Messages

@captain11​ No, just two doors, camera, and one motion sensor in the apartment 

14 Messages

5 m ago

Hi, I did get a call from SS support and we’re currently investigating the issue, waiting for the time tonight to see, I can also mentioned I do have a SS door lock which had been getting the not responding warning but an update fixed that