D

Sun, Feb 9, 2020 5:47 PM

System not updating settings or sensor health info

As the title indicates the unit isn't updating. I am getting an "We are having trouble connecting" notice and error type: RemoteNoIp error on the Control Panel when I attempt to update settings. I cannot change the names of any devices through the Control Panel as well. The system is working as an alarm and I can see when the system is armed and turned off via the Control Panel so there is at least some level of communication occurring.

One possible problem is the cell signal is weak in the area. My phone cannot get an LTE signal at this location but the fact that I can see the arm/disarm info on the Control Panel makes me think this isn't an issue.

Advocate

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2.8K Messages

2 y ago

If you have SS3, you can see your cellular via your keypad in System Settings.  If it's weak, you might call SS for troubleshooting, and/or requesting a different cellular module (i.e., if tmobile, then try the verizon module).  

Have you tried user-initiated tests for your sensors? (to make sure you're getting a signal, as well as call from Monitoring to confirm).

If you have SS2, you might need the new 4G-compatible module, call SS and ask, and if they tell you that you need it, make sure they activate the SIM (many users have reported they sent the SIM but it wasn't activated so users couldn't connect).