senfield2's profile

Tue, May 10, 2022 7:34 PM

System Reset after Replacing Keypad Batteries

I found when I replace the Keypad batteries, I have to completely set my system up again so I’m considering getting a second Keypad as a backup as well as the convenience of having one near my second entrance.

This post was created from this comment on different post

Community Admin

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2.9K Messages

6分前

Hi senfield2,

 

The Keypad is pretty much just a remote control, and pulls all the info from the Base Station (which is the actual 'brain' of the system). So first, adding a second Keypad shouldn't affect how the first works.

But secondly, you shouldn't be required to set up the system all over again just because you need to replace a battery.

 

I suspect that there's actually something going on with your Base Station, and we should replace it. Please give us a call at 800-548-9508 and we'll take care of you.