Sun, Jan 12, 2020 8:44 PM

Testing a newly installed system

I most recently installed a new SimpliSafe monitoring system. I have attempted several times to test the system. With no luck. The system seems to be working properly from my end, but I have not been able to hook up with SimpliSafe for monitoring. I have received several emails from SimpliSafe(Dave) requesting the test to be completed. Dave sent me step by step information as to how to do the test, but I still have not been able to complete the setup steps I have tried to logon on to http://simplisafe.com/my-account It asked for my logon which I did then I get another page that says welcome and asks for my Master Pin which I enter to unlock it, but I get a message that says Check internet connection.   As you can tell by this message I am connected to the internet. Apparently there is something wrong on your end. I would very much like to complete the connection of my system to SimpliSafe to ensure my system is completed and is being monitored by SimpliSafe.  How do I proceed??



4.6K Messages

Il y a 3 y

@g.j.benson2 Simplisafe rarely, if ever, monitors this forum. Suggest you call tomorrow at 9am eastern and use your speaker phone to wait until they pick up and troubleshoot.



2.8K Messages

Il y a 3 y

This may not be the resolution for everyone with this issue, but a few people had to get new cellular modules to fix the problem - call them first thing in the morning, try pressing #1 for sales, someone might answer sooner.