S

257 Messages

Tue, Nov 3, 2020 6:52 AM

Time Change

Sorry but I just couldn't help myself and had to comment. Yup another year and another failure for Simplisafe to fix the time change debacle. If you haven't noticed on your online account (not the phone app) all of your times prior to November 1st, 2020 on your timeline ALL changed by one hour less after clocks went back one hour. So much for accurate accountability for law enforcement that may be investigating a crime against your family or property. Great for a defense attorney .... Your honor I can provide 100 witnesses that will state @10:48 pm on this day my client was singing karaoke at the Sack of Suds bar.... But he really committed the crime at 11:48 pm on that day. But when the clocks went back and the timeline shows the crime occurred at 10:48 how can he be at two places at once. And you better hope Law enforcement some how stumbles across this Simplisafe problem in the first place.

Advocate

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Il y a 2 y

I know, wishful thinking.

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Il y a 2 y

A lawyer worth his salt would bring SS into the case should that scenario ever come to fruition.

I understand the point but if you have no known incident before the change it's not anything that's actually going to affect you.

Advocate

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636 Messages

...if you have no known incident before the change it's not anything that's actually going to affect you.


I have had situations in which I needed to provide evidence via my home security cameras. First, I sometimes go to my SimpliSafe Timeline and then reference my camera footage using the timestamp SS provides.

To give an example, someone ran into a visiting guest's vehicle. I heard something, woke, and went outside, but my guest did not see the damage to their car until the following day. I worked backward by utilizing the time I disabled the alarm system, but this post's topic caused a one hour difference/delay. As a result, I spent wasted time looking through hours of footage - until I remembered this issue. I went 15 minutes before I disabled the alarm (referencing the hour discrepancy), and there was the hit and run accident needed for the insurance company.

Yes, there has been one to several times per year where it has been a problem. Things occur at times where you need past proof, and this issue complicates them. In a perfect world, you would not need to worry about providing evidence of the past. Unfortunately, many people no longer tell the truth or do the right thing (as in the situation above, leaving a simple note and not driving off).

(Which reminds me, I need to change the time on my dashcam in my car)

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On November 3rd, 2020 Shiherlis says:
...

Yes, there has been one to several times per year where it has been a problem.


For me I know if something has happened quite quickly, not like several days, weeks, or months later...not to mention SS video is just 30 days access, yes?

A nuisance, an irritant because you know and look for it...yeah, OK, it shouldn't be that way. But, for me I just don't see that big of a deal. Any example of where a crook or whatever has got off the hook because of the hour difference in SS's timestamp?

Advocate

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2.8K Messages

Il y a 2 y

^ well, the inconvenience would be a PITA.  And I'm not a programmer, but would it be so difficult to add that function to the timeline?  I mean, it's 2020, nearly every website, database, etc, has DST nearly built-in (or the option to code it in).

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On November 3rd, 2020 coltmaster1 says:
^ well, the inconvenience would be a PITA. And I'm not a programmer, but would it be so difficult to add that function to the timeline? I mean, it's 2020, nearly every website, database, etc, has DST nearly built-in (or the option to code it in).


I am not a programmer either, nor know the inner workings of SimpliSafe systems. So, I don't presume how easy it is to do.

What I do know, with certainty, is how easy it is to say how easy it should be when someone else has to do it.

Advocate

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2.8K Messages

Il y a 2 y

^ perhaps because someone might lose the evidence and "know" it should be on an online database they can access, so problem avoided. (although people shouldn't rely on online-anything for vital information).  I'd think there would be many reasons.

And, not being a programmer, I wouldn't know how easy or hard it would be to include the feature (DST), but if hundreds of thousands of other sites can do it on hundreds of other platforms, is there a special reason SS can't?  We can just chalk this up to maybe SS will "pass this on to development, and we'll let you know!"

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Without detailed insider information it's impossibe to say what SS can or can't do with it. What others can do doesn't inherently mean so can SS.

1 Message

Il y a 8 m

This cannot be done using the mobile app.

Login to your account using a desktop browser. You will see a menu to your left. Click Monitoring and change the time zone setting.