P

Thu, Feb 25, 2021 12:42 AM

Transferring ownership

We love the system but are selling the house. The new buys want to use the system; how is the best way to transfer ownership?

82 Messages

Il y a 1 a

Change code to 1234 or similar.  Call and cancel.  Give base station code to new owners.  They call and setup service.

Captain

 • 

4.7K Messages

Il y a 1 a

@RickSimplisafe thanks for answering the question. Attention Simplisafe: as this is still not in the Help Center and has been answered multiple times in the forum only to be quickly buried and lost, can you add an article? Also, establish a SOP for that to happen every time a question is asked and answered in the forums? Will help everyone..

Community Admin

 • 

469 Messages

Il y a 1 a

Hi all,

What RickSimplisafe mentioned is completely correct. While we do have those steps mentioned on this page of our Help Center, it could probably use some rewording to increase its visibility for customers looking for information on leaving a system at a previous residence as well as mentioning to change the PINs.

SimpliSafe Social Team
SimpliSafe Home Security

Captain

 • 

4.7K Messages

Il y a 1 a

@Team S thank you for adding the link, however, do suggest you add more relevant search terms in the search tool so you can find it easier.  (example: change of ownership, selling system to new home owner etc. Also suggest you have a group of customers be assigned topics to search on  and see if they can find it.