M

Sat, Feb 6, 2021 8:16 PM

Two phones ?

For example myself and my wife use only cell phones.
If an alarm is triggered, say shes home and im at work or vise versa. How would we handle this ? If they call me i dont know whats happening at home. But she may be home alone. Or if they call her maybe shes at work and im home. And she doesn't know ?..
See what I mean ?

Captain

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4.7K Messages

Il y a 2 y

@milmat176 I would suggest you call SS and ask them to walk through the process on all types of alarms (smoke vs security for example). My wife and I are on the same account, me with the primary and her as secondary and no issues in 9+ years

Article to assist from the help center.

https://support.simplisafe.com/hc/en-us/articles/360036466511-What-does-Professional-Monitoring-protect-against-What-happens-during-an-alarm-

Also, I would like to thank you for your post, as it has me thinking of a great question to  SS, which I will post separately.