ynnek63's profile

Fri, Apr 30, 2021 3:12 PM

Unable to arm system with iOS app

I recently upgraded from an Android phone to an iPhone 12. I am not able to arm my system with the iOS app but have no trouble with the Android app. I get an error message "Device Connection Problem" and tells me to check my wifi settings which I have done. I have uninstalled and reinstalled the iOS app several times to no avail. Any suggestions?
I have the original Simplisafe system with the Verizon module.

Community Admin

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Hi kenneth.vessels,

Just glancing over at your account, we're not sure this is an iOS issue. If you log into your online account on a desktop browser ( through here) do you see a similar error message?

If so, we should troubleshoot your Base Station's connectivity. Our Support team at 800-548-9508 can help!

- Johnny M.
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