Fri, Aug 6, 2021 3:29 PM

Unable to connect to dispatch

Emailed yesterday, no response.  Called today, on hold 20 minutes until I disconnected.  Very good Verizon connectivity.  Tried the 'fix' in the manual.  No fix.

Community Admin


2.9K Messages


Hi Bill,

Thanks for checking in, and so sorry for the trouble you've had reaching our Support team.

The "fix" that you tried sounds like the Base Station Reset, which reboots your system so it can immediately try to reconnect. But it won't be successful if there's no signal to connect to.

Do you happen to know if we've already upgraded your Base Station's cell module to a 4G unit? If not, we strongly suggest giving Support a call again so we can get one out to you ASAP.

- Johnny M.
SimpliSafe Home Security