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Mon, Jan 4, 2021 5:42 PM

Unable to Save Activity Zone changes in app

Hi,

I recently got a video doorbell and I am having trouble with the motion detection settings. I want to update the activity zone as I am getting people walking by my house many times a day which I do not want. Every time I try to save it says "Saving Settings Failed. Error." It has been this way for days. I can update changes on other settings within the app but just not this. HELP! I am getting way too many notifications.

Thank you,
Kim

Captain

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4.6K Messages

Il y a 2 y

@kimmie.lawl you will have to call support on that one. If you can't get an answer, ask for level two support and that you will hold. :-)

2 Messages

oooo that is good to know! Thank you! I called support and they had no idea but I will need to ask for level 2.

Captain

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4.6K Messages

@ kimmie.lawl, a few more things. 1. listen to the prompts, and make sure you make the right selection for the right device you want support on. Also, SS uses 3rd party agents for many of their calls. If you get no satisfaction with the rep you are talking with, ask to be trf to a technical support rep in the BOSTON call center. That is where the experts are. Please post your outcome here if you get a chance.

Community Admin

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2.9K Messages

Il y a 2 y

@kimmie.lawl

We have heard reports of others having a similar issue with saving settings for the Video Doorbell, and our dev team is investigating. In the meantime, have you already tried resetting the camera itself?

We've got instructions for both a Hard Reset and a Soft Reset here:
https://support.simplisafe.com/hc/en-us/articles/360043342172-My-Video-Doorbell-stopped-working-how-do-I-fix-it-

And we admit that we've had some growing pains as we expand to meet our rapidly growing customer community. But we are all SimpliSafe, and our whole team across the country are always working hard to serve you better. Of course, always, if you have some feedback about an interaction with an agent, please let us know. We pass your comments directly to our Support team leadership. We will of course be forwarding notes about your most recent experience already!

- Johnny M.
SimpliSafe Home Security

1 Message

Il y a 2 y

Same issue here on the doorbell. Instructions fir reset seem to be fo indoorr video cameras. Do we have to uninstall the doorbell to reset?

Community Admin

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469 Messages

Il y a 2 y

Hi @Kholmes7979,

Yes, to access the reset buttons on the Video Doorbell Pro it must be removed from its mounting bracket first. Once off of its mounting bracket, you'll notice two buttons on the rear of the Video Doorbell Pro. The larger of those two is the hard reset button while the smaller is the soft reset button.

SimpliSafe Social Team
SimpliSafe Home Security