General Questions
Any other questions about other products, your app, or other services can be asked here.
51 Messages
Thu, Feb 13, 2020 6:17 AM
Unable to Stream Video/Constant Disconnect
My indoor cameras just stopped working. Is this a known issue?? Or is this because I changed the picture quality to 1080p? I changed it back to 720p, and now they're working again.
Question
•
Updated
Il y a 2 y
15
17
0
0
Responses
Related Conversations
Was this post helpful?
How can we improve?
COMPANY
SUPPORT
© 2021 SimpliSafe, Inc.
lance843
Advocate
•
541 Messages
Il y a 2 y
0
0
deleteme
1.2K Messages
Il y a 2 y
0
0
txuser
51 Messages
Il y a 2 y
I had problems on and off all night, but I think they're finally working after I unplugged two to reset them and disabled the mic on two of them. I have the fastest internet package, that's like 100mps, so my internet should be able to handle this, especially since my cameras and Alexa are usually the only thing connected to WiFi. I also have five Arlo cameras, but they're motion-activated so aren't connected all the time either.
1
0
deleteme
1.2K Messages
Il y a 2 y
0
0
usmaak
326 Messages
Il y a 2 y
0
0
michaelfernandes
292 Messages
Il y a 2 y
The video doorbell is capable of 1080, but the current versions of the indoor camera are 720p.
So maybe a new camera? Nothing on the FCC site under simplisafe.
0
0
usmaak
326 Messages
Il y a 2 y
0
0
deleteme
1.2K Messages
Il y a 2 y
0
0
txuser
51 Messages
Il y a 2 y
0
0
brohomous
2 Messages
Il y a 2 y
0
0
lance843
Advocate
•
541 Messages
Il y a 2 y
0
0
dougfronz
14 Messages
Il y a 2 y
Also, they had no idea what the 'doorbell notification' toggle was for in the individual camera settings. I figured it was a way to make the cameras act as doorbell chimes. Actually a pretty good idea if it was active,..
0
0
txuser
51 Messages
Il y a 2 y
0
0
captain11
Captain
•
4.6K Messages
Il y a 2 y
0
0
usmaak
326 Messages
Il y a 2 y
0
0