Unreliable System BREAK-IN NOT RECORDED!!!
We purchased 3 outdoor cameras, a doorbell camera, motion sensors and entry sensors. Our system has never worked consistently. We have contacted customer service and have tried all their suggestions, installing a whole house mesh system, wifi extenders, different batteries, etc. We continued to try things at the suggestion of their customer service and they skillfully kept us on the hook until the time ran out to return the system.
This week we had an actual break in attempt. I was home alone and scared the intruder off with a large knife as he was at my window. Simplisafe caught NOTHING on camera. I find this unacceptable. SS customer service repeatedly says it is our wifi. I work from home completely on line and have NO trouble with my wifi with any other applications from meetings to large media upload and downloads.
Am I the only one? Should I just cancel my service and throw the equipment in the trash? At this point it is causing more anxiety than safety.