ldunlevy71's profile

Sun, Feb 27, 2022 6:23 PM

Updates are not automatic?

So now I learn that updates are not automatic and there is no notification when one needs to be done.  I just have to learn about it when the system fails?!?!?!?!?!?!

Or waste my time hanging out on the message boards to see what's new?  Who has time for this?

I am so beyond disappointed in this system.  And they don't seem to care about fixing it, they just keep suggesting ways for us to spend more money.

Official Solution

Community Admin

 • 

2.9K Messages

5分前

Hi ldunlevy71,

I'm not sure which part of the system you're talking about here. For all cameras - the Outdoor Camera, the Video Doorbell Pro, and the Indoor Camera - those updates are all fully automatic.

Since updating the Base Station could potentially disrupt the system's armed state (e.g. often the system needs to be disarmed for the update to go through at all), that does need to be initiated manually by the user whenever you're ready. But you'll know when an update is available for you via the Keypad - look for a ⚙️ gear icon. If your system is connected to the SimpliSafe app, you'll also get a notification there.