7 Messages
VERIFICATION NEEDED A.S.A.P. PLEASE 8-18-2020
I was told from customer service that I can NOT stream my camera 24/ 7 after logged in either desktop, android app or android url login.
That the API software was written to timeout at a certain interval and drop the log in handshake if no action is taken on the url.
Is this a correct statement ?
If so, ENGINEERS PLEASE correct this software so customers can use the cameras as advertised. Streaming a camera 24/ 7 should NEVER be an issue.
Please advise SimpliSafe A.S.A.P. because if this is the case, I will go to another vendor.
Sincerely,
Very Disappointed
That the API software was written to timeout at a certain interval and drop the log in handshake if no action is taken on the url.
Is this a correct statement ?
If so, ENGINEERS PLEASE correct this software so customers can use the cameras as advertised. Streaming a camera 24/ 7 should NEVER be an issue.
Please advise SimpliSafe A.S.A.P. because if this is the case, I will go to another vendor.
Sincerely,
Very Disappointed
sevensiamesecats
Advocate
•
2.2K Messages
2 y ago
1
0
davey_d
Community Admin
•
2.9K Messages
2 y ago
We apologize for the misunderstanding. Livestreaming is available at all times, and paired with service, the camera can record for you whenever it's triggered. But the system is not able to support livestreaming continuously 24/7.
As suggested by sevensiamesecats, our cameras are intended as an add-on to our complete home security system to catch intruders (as well as anything else going on in your home). But not exactly for surveillance.
Johnny M.
SimpliSafe Home Security
1
0