bojack075's profile

Fri, Jun 25, 2021 6:22 PM

Verizon & SMS text not working

Any idea when this will be fixed?

86 Messages

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I had alerts from 9am 6/25 that finally came thru around 8pm on 6/25

32 Messages

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I lost count but had multiple alerts from 6/24 thru last night when I disabled all text notifications on the Simplisafe side just to stop it. emails and timeline are not being affected. I always suspect Verizon no matter what they say. Even after disabling all text alerts I still got them from random times. Going to wait before I turn the alerts back on as of this morning they have stopped.

32 Messages

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Okay, I spoke too soon. I received another arm/disarm text today for an event that occurred on 6/25. One phone gets the text the other phone has not. Both are turned off in the program and my notifications are turned off on the phone and it still comes through. Now thoroughly confused at least for the moment.

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I've had this delayed sms notification issue for 2 days. Very annoying.  It is not a Verizon issue when I get every other sms message immediately from multiple other sources. Hey there SimpliSafe, what are you doing to fix this?

32 Messages

Absolutely, that is what is happening to me right now. I assumed it was an isolated case as I had to replace my base station on that same day but now I see others with same issue. I have emailed and am still on hold with customer service. Will let you know if I hear anything at all... Today on 6/28 the CSR advised they were having a problem with Verizon but no idea on when will be resolved. Supposedly only affects the new SIM card in base station.

Community Admin

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2.9K Messages

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Hi all,

Re-posting my reply from another thread. Yes, there is a known issue affecting customers who have Verizon phones, where your Smart Alerts via SMS are being delayed or prevented from delivering. Our engineers continue to investigate the issue.

For those unfamiliar, the way that Smart Alerts via SMS works is by via a web-to-text gateway. That is, our server sends out all alerts as emails, and then when they reach your carrier, they're translated as regular text messages before they're sent to your phone. The issue is somewhere along that chain of communications.

If you have a smart phone (i.e. iPhone or Android), we strongly suggest using Push Notifications through the SimpliSafe app instead. Those alerts come directly from our website to your phone, and should be much more reliable.

@radiojoe
Apologies for that miscommunication. No, this issue is about the link between our website, your carrier, and your phone.
The link between your Base Station and our website is totally different and only affects your service, not anyone else's.

- Johnny M.
SimpliSafe Home Security

32 Messages

Thanks for responding Johhny, I probably wasn't very clear in my post. Lucky me that everything goes bonkers the day I replace my base station . I will just wait till everything settles down. Also we are on the Verizon phone network here and today NO calls are going through. Having to use the old Ma Bell landline!!