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Fri, May 29, 2020 10:06 PM

Video doorbell delay

I installed video doorbell a week ago. It works but with one issue. When the camera detects motion there is a delay in the recording. UPS dropped off a package and rang the door bell and then walked away. The recording started as soon as he walked away. I got to see the back of his head not his face. This is a problem if this was someone stealing the package.

Sensitivity was set to medium so I set it to high. I tested it by walking to the camera and then walked away. Again all I got was the back of my head walking away.

Why is there a delay? Is there a setting I'm missing somewhere? Seems useless if I can't see the face of a potential burglar stealing my packages.

Connection strength is strong. Speed is no problem as I can stream 4k video just fine.

21 Messages

2 y ago

Mine's the same. Doorbell is pretty useless!!

1 Message

2 y ago

Were either of you able to fix this problem?

1 Message

2 y ago

I have the same problem. Router is maybe 5 feet away from doorbell and I have a newer router and fast internet. When I get notified 60%of the time there is no video and if I try to access live it is mostly offline.

Community Admin

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21 Messages

2 y ago

Hi @mlrobinson!

Even if your camera is right near your router, there might still be wireless or physical interference getting in the way, so we want to test for that. We have a Connection Check tool you can use! In your app, go to Camera Settings > [your camera] > Connection > Connection Strength. This will let you know if it's the signal or not.

Hope that helps!

- Harriet C.
SimpliSafe Home Security

1 Message

5 m ago

I am having the same delay as several people have mentioned in this thread.  As a matter of fact, I have a several second delay when I talk to someone at the camera. 

It is a year since Harriet_C placed her comment, and with the current app that I have (Software Version v2.5.4.153) I can follow her path down to Camera.  I do not have a Connection Strength to check.  This version is on an Android device using Android Version 10.  

Community Admin

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2.9K Messages

Hi @baker464b,

 

Interesting. The Connection Check should be right there just above the Troubleshooting - though some previous versions of the app might have the Connection Check inside the Troubleshooting section itself.

 

For connectivity issues though, we strongly recommend giving our Support team a call at 800-548-9508. We have connection checking tools on our side as well, and can take you through further troubleshooting.