M

Fri, Jan 3, 2020 2:38 AM

Video doorbell has a recording every minute. Why?

Hello,

Our video doorbell reports "Camera Motion Detected" every minute as seen in the Timeline menu option. It happens regardless of the Sensitivity setting. Used to think insects were setting it off during the summer.  It's definitely winter here and no bugs now. Anybody have a solution?

I emailed tech support days ago and have not received a reply. Called tech support twice today and the wait times were 40 and 45 minutes, respectively.

-Thank you

292 Messages

Il y a 3 y

Have you tried resetting it?  Reinstalling it?

Otherwise, call SS to troubleshoot and have replaced under 3 year warranty.

Il y a 3 y

I reset it today and it seems to be working now. Fingers are crossed. Thank you!

Il y a 3 y

The video doorbell, after resetting it earlier today, worked for a few hours but is now sending an alert every minute that motion was detected. Nothing is seen in the video clips indicating motion. The sensitivity level is at the lowest setting now and it's still detecting motion.

Suggestions?  Time to call Support for a replacement?

Advocate

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541 Messages

Il y a 3 y

Go in your app under cameras settings then go to motion, scroll down you will see where you can mark your perimeter where it will detect motion. Like mine i have the road and most of my sidewalk marked out then make sure you save it plus make sure there is not anything that can move like we had a hanging plant and every time it moved bam we got an alert. Hope any of this helps.