vselva's profile

Mon, May 9, 2022 6:01 PM

Video Doorbell Pro delay with Ohmkat AC Adapter

Is there a solution for this 5 second delay for base station chime?

 I neither had a wired transformer nor a chime. I purchased and hard wired a 20 VAC 500 mA ohmkat adapter (meant for SS video doorbell pro).

It is disappointing to see the 5 second delay for the base station chime while entry sensors don’t have any delay at all.

After reading these posts, I am wondering if I need a higher voltage and amperage (I only hear single chime when the button is pushed).

This post was created from this reply on different post

Official Solution

Community Admin


2.9K Messages

Il y a 3 m

Hi @vselva ,

Unfortunately, since you're working with an unsupported add-on, I'm not able to provide insight on how it works or how it can affect performance.

But I did create a new thread for you, just in case others in the Community have had experience in this area.

2 Messages


Which unsupported add-on am I using?

Are you referring to the SimpliSafe Video Doorbell Pro?


Community Admin


2.9K Messages

That "Ohmkat AC Adapter". The Video Doorbell Pro is designed to be plugged into a wired doorbell system only.

I am curious, though. When you press the Video Doorbell Pro's button, do you get the immediate ding-dong sound from the unit itself?

8 Messages

@vselva​ I think he's suggesting your AC adapter is unsupported because it's not made by them... you know because your doorbell won't work unless it has SimpliSafe™ AC power vs. generic AC power. 😋

Community Admin


2.9K Messages

@xephael nah. You're partially right, we can't support that product because we don't make it. So we can't guarantee that it will work as intended.

To be clear, I am in no way saying that it won't work. It's just that we at SimpliSafe aren't able to provide info.