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257 Messages

Mon, Feb 24, 2020 5:36 PM

Video recording

As of late every event recording is missing video. An arm Home or Away event which is 20 seconds shows a 20 second recording but only has 10 seconds of video and then message pops up "NO VIDEO We've lost this part of recording due to some internet issues with your camera." My
internet is running fine nothing else is having a problem with internet continuity. My upload speeds are 11.7 Mbps with one Simplisafe camera. Not sure if this related to the last firmware update. Anyone else having this issue?

257 Messages

Il y a 3 y

Now today ALL of my archived videos from around March 1, 2020 back to when I stopped checking August 1, 2019 are gone. Per Ben he is looking into this hope they figure it out.

4 Messages

Il y a 2 m

I'm having the same problem now August 12, 2022.  What is the solution?

4 Messages

Il y a 2 m

Are you kidding me?  Installed the system 2 years ago with no problems from my apple phone.  The last week I am suffering this same problem August 12, 2022.  Each time I attempt to post this message SS requires me to sign back in and I'm going in circles.  Time for a Ring?