Warning for users of the original system
|SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here.|
I am out of town for an extended period of time and was hoping my SimpliSafe system would perform and keep my home safe and monitored. However, my system has now given a false motion sensor alarm with police coming etc. Now I am being told that the SimpliSafe monitoring center and the tech support cannot communicate with my system since it has a 2G cellular module and 2G has recently been discontinued. Why wasn't I informed about that by SimpliSafe? Why was I not automatically sent a new functioning cellular module? The system is still sending but cannot be reached from the app or the website or their tech support. Supposedly this applies to all owners of the original system, so beware if you need to remotely access your system.