S

Mon, Mar 1, 2021 3:01 PM

Water Sensor Monitoring

Is my reading of the website correct in that you only get water sensor alerts/calls if you subscribe to the interactive monitoring plan? So if I only have the standard monitoring plan, I would not know about water sensor alerts unless I happened to be at home when the alarm was triggered?

Thank you.

Community Admin

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469 Messages

Il y a 1 a

Hi all,

Regardless of the type of monitoring plan you are on, Interactive or Standard, you will receive a phone call for your Water Sensor being triggered. Captain11, you are right that the Help Center article you linked is a bit ambiguous and we'll make sure to get that updated right away.

For more information on how our Monitoring Center responds to different types of alarms, click here to view our article on the topic in our Help Center.

SimpliSafe Social Team
SimpliSafe Home Security

Captain

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4.7K Messages

@TeamS, first, thank you very much for the quick response. It is greatly appreciated. Second, this is indeed a pleasant surprise and greatly benefits customers and, in turn, benefits Simplisafe.  A rewrite or even a separate article in the help center will go a long way to achieve both, and the nicety of customers not having to call in, or your associates to provide an answer. Thanks again!

2 Messages

Thank you very much for the quick response. That is very welcome news!

Captain

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4.7K Messages

Il y a 1 a

@SBMann, good question. Here is a link from the help center describing the plans:

https://support.simplisafe.com/hc/en-us/articles/360023809972-What-are-the-plan-options-for-professional-monitoring-#h_01EJYDZ2QRN054MFDFD2FZQGVN

Unfortunately, it does not explicitly state what happens with water sensors on the standard plan. It indicates its included in the 24.99 interactive plan, but SS should spare its customers marketing style and be more forthcoming what is, and more importantly, not included.  My guess (key word there) is you would not  get a call, however, when the SS Social Team replies to this post, suggest it updates the Help Center to clearly answer this going forward (and do this as a SOP, if not already, with all answered questions whether in the forums, Facebook etc).