whoaru99's profile

1.3K Messages

Tue, Jul 13, 2021 1:26 PM

Web app Away mode timer has 45000 second countdown

Was able to get into the web app since I can't presently get into the mobile app, but when I went to re arm the system in Away mode it's showing the countdown in the Away button as 45000 (yes, forty-five thousand) seconds.

The system seemed to actually arm in roughly 45 seconds (after a couple tries) but the 45000 second timer is still going. 44420...44419...44418...

Again, another link to another picture in Google Drive.

https://drive.google.com/file/d/1eRvwhqnszfO49i-jLUVm5y7Bd4gpRX9W/view?usp=drivesdk

Community Admin

 • 

2.9K Messages

Il y a 1 a

Hi whoareu99,

That's another odd one. What browser are you using, and on what operating system? I wasn't able to replicate the issue myself on multiple browsers, so it might help to know your specific conditions.

And how fast did the numbers go? I'm thinking the counter was going in milliseconds instead somehow.

- Johnny M.
SimpliSafe Home Security

1.3K Messages

Il y a 1 a

It was using W10 and Edge browser.

The displayed value countdown increment was approximately 1 second.

Milliseconds crossed my mind too, and it's plausible that's the displayed value, but the countdown was by 1/sec and the arming did actually occur in about 45 seconds despite the huge number still showing in the button.

Even after the status changed to Armed (as confirmed by SMS received on a separate phone), the high number remained displayed and still counting down.