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Advocate
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636 Messages
What the heck is wrong with the ordering process?
I want to gift a family member SS3 (as an upgrade to SS2), but the system continues to add two systems! No matter what I do, it automatically populates a 1xSimpliSafe Custom Home Security System AND a 1xSimpliSafe Customer Upgrade System at the same price! Also, I have read about the online ordering process problems, which is highly frustrating. Why should I call to place my order when I can check out in minutes online?
As a satisfied customer of 8 years, I find this problem ridiculous. Captain, if you are reading this, how have you ordered systems as gifts? I want it to surprise my relative as a housewarming offering. They have an account with Interactive Monitoring (and it has been 4-5 years since they have been a customer). I cannot figure out why ordering one system without a duplicate is impossible. I am doing nothing wrong. I empty the cart, add the new system, and it generates two.
shiherlis
Advocate
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636 Messages
Il y a 5 m
Never mind. I went ahead and purchased from a retailer. Of course, I have always bought directly from SimpliSafe (systems and additional components), but that tells you a lot when another option is far easier presently. It took me two minutes. While I am sure a call to sales can be fast, I am reasonably sure it would not have been that fast.
I presume the warranty still applies through SimpliSafe as opposed to the retailer. Therefore, I could not deal with the frustration (plus, the ability to pick up the new system instead of waiting for shipping was a plus). However, I was able to get an additional component at a lower price than the quote through SimpliSafe. That sale would have gone through the SimpliSafe site if everything had gone smoothly and correctly.
I love my SimpliSafe system, but apologies; that was too much to sort out.
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davey_d
Community Admin
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2.9K Messages
Il y a 5 m
Hi shiherlis,
I'm really sorry about the confusion. They might appear as separate items, but they're actually the same item (and should only be counted as one in the price total). The "Upgrade" item is necessary in our system if you want to use the discount to upgrade your own system.
If you're buying a system for someone else, even if they already have a Gen 2 system, then you would just want to purchase a whole new system.
As for the warranty: As long as you purchased from an official retail partner and not a reseller, the same warranty applies to your products. The main difference would be the Money Back Guarantee. Ours is of course 60 Days, but our retail partners might have a much shorter period.
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