What the heck is wrong with the ordering process?
I want to gift a family member SS3 (as an upgrade to SS2), but the system continues to add two systems! No matter what I do, it automatically populates a 1xSimpliSafe Custom Home Security System AND a 1xSimpliSafe Customer Upgrade System at the same price! Also, I have read about the online ordering process problems, which is highly frustrating. Why should I call to place my order when I can check out in minutes online?
As a satisfied customer of 8 years, I find this problem ridiculous. Captain, if you are reading this, how have you ordered systems as gifts? I want it to surprise my relative as a housewarming offering. They have an account with Interactive Monitoring (and it has been 4-5 years since they have been a customer). I cannot figure out why ordering one system without a duplicate is impossible. I am doing nothing wrong. I empty the cart, add the new system, and it generates two.