W

Sat, Oct 9, 2021 10:53 PM

When will Verizon 3G modem stop working?

When will the Verizon 3G stop working and will Simplisafe automatically send me new Verizon 4G modem?

I'm on a SS2 system.  Purchased back in 2010 and was sent a Verizon 3G modem at that time since TMobile chip couldn't get service at my place.

179 Messages

Il y a 10 m

The 3G module will stop working whne Verizon drops 3G in your area.   I doubt SS will automatically send you a new module.  What I did (I also have SS2) was call them to request a new modem. They looked up my account, agreed and I had a new 5G in a few days, installation took a few minutes with no problems at all.  I find that when dealing with SS it's better to be proactive.  Call them now instead of waiting for your system to go down. Good luck.

Captain

 • 

4.7K Messages

@ronsec, you got a 5G board? When I got my replacement it was 4G.

Community Admin

 • 

2.9K Messages

Il y a 10 m

Hi folks,

Yes, to clarify, our cell modules are currently on 4G. wpbear, we do suggest giving our Support team a call soon at 800-548-9508 and we can get you that 4G module at no cost.

- Johnny M.
SimpliSafe Home Security