J

Tue, May 5, 2020 8:21 PM

WiFi Disconnecting and Reconnecting Constantly

I am having an issue with my Simplisafe system where my system loses it's wifi connection and then reacquires it, over and over. This can occur as often as every 10-30 seconds. The only solution to resolve this is for me to go to the keypad and restore the wifi by re-entering the wifi password and waiting until it is restored. Then, it will function correctly until the next time, which may a month or less. Then it all starts again.

It's worth noting that the wifi is typically restored within a few seconds of being lost, when this occurs. But I receive messages on my phone via the Simplisafe App. over and over and over, until I go to the keypad and resolve this.

This is unacceptably annoying, but more importantly, if this occurred when we are not at home, I would not be able to resolve it and my system would not function correctly or would fail.

I need a solution to this problem ASAP.

1 Message

2 y ago

I'm having this problem as well. I'm getting it at least 5-10 times a day. This has been incredibly frustrating as I have changed nothing on my end. How are you "resolving" it on the keypad?

I do nothing, and the wifi simply restores itself until the next time. The "outages" seem to happen for only a few minutes at a time.

1 Message

2 y ago

I'm also having this problem.  My system is new and there is strong signal at the base.    Thus far, this only occurs in the middle of the night and is just an annoyance.  These generally recover themselves in less than 1 minute with no action on my part.  

I've reviewed my wifi router and network logs which show no indication of a problem.  Nor do any of the other devices on my wifi network ever have this issue.