A

Fri, Feb 2, 2018 8:19 PM

Camera light stays constant yellow

All of a sudden one of my camera quit working. Stays yellow (downloading). Regardless of what I do it will not connect and it will not reset. Any ideas without being on hold for 30 min ?

1.2K Messages

Il y a 5 y

Have you power cycled it?  Mine has done this a couple times and  a power cycle reboots and fixes normally.
I don't know how to do that I guess. I'll have to call. Thank you.

146 Messages

Il y a 5 y

Just disconnect the power cable for about 10 seconds, and then plug it back in.

2 Messages

Il y a 5 y

I've had this issue on about 3 or so different cameras. Eventually SS just refunded me my money. It means an update is stuck but SS has not figured a way to clear it without replacing the camera. I think it has to do with large appliances being nearby. I have another camera that I bought during the Beta and it has never had an issue. It is no where near any large appliances.

3 Messages

When you say large appliance, does this include a TV?

2 Messages

I noticed the same.  The problem is especially bad if you have one of the cameras right next to your WIFI router.  Moving it a few feet away made things much more stable...

1 Message

Il y a 4 y

Thanks Pacheco307.  Switched internet services and the camera has not been able to "reboot & update" since..

Community Admin

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3.2K Messages

Il y a 4 y

@wildrice99

I'm guessing that when you changed service provider, you also switched your WiFi router? In that case, of course, you would need to set the Camera up again.

What you can do now is hold the button on the top of the Camera for about 15 seconds, and then release. That will hard-reset the unit. Then, you can log into the SimpliSafe app on your phone and add the Camera again as if it was a new device.

Johnny M.
SimpliSafe Home Security

1 Message

Il y a 4 y

I'm having this issue. Simplisafe rep says it is my ISP preventing the firmware from going through. In the process of trying to do a hard reset as suggested here, unfortunately the button on the top got stuck in the down position. So, they are replacing the camera because of the button/hardware issue, but they would have to replace anyway because my ISP (Comcast...ugh) is apparently freezing firmware updates to SimpliSafe cameras.

Rep said next time I would have to call Comcast to ask them to let it through (queue 30hrs on hold and getting transfered to people who can't help, etc etc...wonderful! :/) Apparently Comcast may or may not let the update through, and if they don't there's nothing SimpliSafe can do! Anyone else have this issue with Comcast? Has anyone actually resolved it?

2 Messages

Il y a 4 y

I have same issue with three (replaced one at a time) cameras stop working with a solid yellow light, and I have Comcast internet service.  Laracrofty, did you successfully get this resolved - what did you say/ask Comcast to do? thanks!

1 Message

Il y a 4 y

I am a Comcast user with a single camera. I noticed that after the latest software update, from a couple days ago, my camera became stuck in solid yellow-mode. I did a hard reset a couple days and the camera came back online. At first I thought this had something to do with a Comcast outage in our neighborhood, but I noticed the camera is now back to solid yellow-mode and is unresponsive. The camera has updated in the past so why would this now be a problem? How do I know it's Comcast blocking the update versus a Simplisafe firmware problem?

130 Messages

Il y a 4 y

@tadams

Regardless of the technology being used (graphics cards, cameras, keyboards, monitors, home security devices), There's always the possibility that a firmware glitch will occur and then it will get "stuck" either updating the firmware, or not install it correctly and completely disable the device. That's just par for the course.

I guess you'll have to reset the camera again, or perhaps call support to see if they'll replace the camera? They're gonna make you do a reset over the phone with them to see if that's the issue, however if you explain to the rep that this has happened multiple times, I'm sure they can get permission to replace the camera.

Question: How long have you had the camera before it "bricked" and was this the first time it did it?

https://simplisafe.com/camera-questions

2 Messages

Il y a 4 y

I am having the same issue. I've tried power cycling the camera multiple times but it's always back to the yellow light. Can someone let me know the next step to get this resolved?

3 Messages

Il y a 4 y

I have had this same issue and I have Frontier internet. I've had to power cycle and do the hard reset, then use the app to reconnect to the internet. It seems to work for a few days and then right back to this issue. It is getting extremely annoying.

I've had my camera for about 8 months. One day about a month or so ago it started doing this.

Simplisafe needs to address this issue. I cannot imagine that the ISP has anything to do with this.

6 Messages

Il y a 4 y

I'm having the same problem. Is SS on these forums at all?  Guess I'll try the reset. Maybe I'll start my own security system company in my garage...can't be worse than SS!

1.3K Messages

It is WiFi. Has anything changed about your WiFi router / access point... location, orientation, connections, firmware update, change of settings/SSID, password, etc.; even the smallest detail you may think wouldn't matter?

Try a power cycle if you haven't, unplug for a minute or two. If that fails then try the reset. If that fails pick up the phone and CALL them.

2 Messages

Il y a 4 y

I had this same issue with 4 cameras all running through HughesNet.  Eventually they all got into this state and would not work.  I played with them extensively and found a solution that works well.  It seems they just get stuck in this condition after some indeterminate period of time.  Sometimes a day.  Sometimes a week.  Power cycling does address it BUT you need to keep the power off for AT LEAST 15 seconds.  And you may need to do it more than once.  So what I did was install remotely accessible home automation plugs on the cameras.  I setup a schedule on the plugs to cycle once a day for a minute.  Since doing this, I have had no issues.  If you don't want to spend $25/plug you can get a cheap timer switch at home depot for $5 that you can program to cycle for a few minutes once a day.

1.3K Messages

@sas.online

If you need to put the cameras on timers so they power cycle every day I suggest there is some sort of bigger issue at play. Perhaps your Internet service itself, or the router/AP used with it.

I have three cams and it has been pretty rare in the big picture to need a power cycle.

257 Messages

Il y a 4 y

Experienced this for the first time tonight. SS needs to be able to first send text that camera is offline no different than when notifying of a power failure. Second they need to be able to power cycle camera from their end. Awful hard to do if 600 miles from home. And they should be able to power cycle security base awful hard to unplug and remove batteries also when 600 miles from home.

1.3K Messages

@sh2402

If the camera or base or whatever is offline SS would not be able to remotely connect to reboot/power cycle it.