tammied13's profile

Mon, May 9, 2022 9:11 PM

Camera Recording when System is Off

Ditto for me. It should NOT record if the system is OFF.

>>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app. 
>>you have the option to have the shutter closed when the system is in “home” or “off” mode, but it still activates & records if motion detection is on. 
>>however, if motion detection is off, will it still record when in “away” mode?? I think it won’t, which defeats the purpose of the camera if the alarm is triggered, right?

It’s confusing.

SimpliSafe, please address this issue. 

This post was created from this comment on different post

Community Admin

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2.9K Messages

Il y a 5 m

@tammied13​ sorry to hear about this. It does not sound like your camera is behaving correctly. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting.

So yes, when the shutter is set to closed in Home Mode, it should not be initiating recordings from motion. If the system is armed in Home Mode, the only times you should be getting a recording would be when someone disarms, and when there's an actual alarm.

I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. When your release, it will reboot, and you can set it up again through the SimpliSafe app.

But if we're talking about the Outdoor Camera: at this time, that particular model is active at all times and does not respond to the armed state of the system.

@davey_d​ are there any plans to tie this to the alarm state? It is extremely annoying to have the spotlight switch on every few seconds while relaxing on the patio with the alarm off. Not to mention the lower battery life. I realize I can turn the spotlight off, but that kind of defeats the purpose if I want it to work at night while I'm asleep and the alarm is active.

Edit: talking about the outdoor camera obviously

(edited)

4 Messages

Il y a 1 m

I just got my outdoor camera installed and have this same issue as it records me and sends me alerts while the system is in off mode... this seems extremely off as why would anyone want this? Feeling like I wasted a bunch of money.

5 Messages

Il y a 1 m

Totally agree, I was in the process of installing my outdoor camera and was constantly getting notifications. When I looked at recordings I saw my hands, the sky, the ground. Should not be! Should activate when I decide or when armed!

5 Messages

Il y a 1 m

P.S addition to my first post. I would think this is a software fix!