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Tue, Jun 23, 2020 5:36 PM

Cameras (located outside) not detecting motion events anymore

We've had our Simplisafe system for several months now, and up until a few weeks ago, everything was working fine. However, our two Simplisafe Cameras (located outside with outdoor sleeves) have stopped being set off by motion and started only recording motion events very rarely, as opposed to what they HAD been doing, which was recording regularly every day any motion event in front of them. I called Simplisafe about this issue and was sent two new cameras, and have only replaced one of the cameras so far, but once again, the camera/s are not recording upon motion detection except once in a great while. I've upgraded our internet router and have been receiving over 100mps near the Walkway camera, but it still only rarely records motion events. Is there anything at Simplisafe that can be reset or adjusted to try and fix this issue? I've tried everything that I can think of on my end, including unplugging the base, ensuring that the system is up-to-date on firmware, etc...but nothing has helped so far. Any suggestions?

This user is describing an issue with the SimpliCam Indoor Camera, fitted with the Outdoor Kit. Unfortunately, because that model is designed for indoor use, it may not perform as well in an outdoor environment. For outside use, we strongly recommend the newer Wireless Outdoor Camera. Learn more here.

Advocate

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2.2K Messages

Il y a 2 y

Has there been a large change in the temperature?  These cameras are not actually "motion" sensors, but "change in heat" sensors.  They are designed to work indoors in a regulated temperature environment, and all the "outdoors" kit does is protect them from moisture.

They are not likely to work well outdoors, particularly if the temperature varies quickly or is a lot hotter than the typical indoors temperature.

4 Messages

That makes no sense. Why would they detect a waving flag outside when the flag has no heat signature? Also, why would they detect me outside in the rain at night when I am covered with a really large umbrella, once again with no perceptible heat signature? And why would the cameras offer to let you change the motion detection sensitivity if their motion sensors are based solely on heat detection? On one hand, the heat detection DOES make sense, and I believe I read of this in another thread. But then again, it makes no sense based on a lot of the motions that the cameras HAVE detected since we installed them, as well as based on the options we're given to adjust the level of sensitivity to motion. Not to mention that don't you think it's false advertising to claim that the cameras detect motion if they realy only detect changes in heat?

1 Message

I should have went with Ring because there cameras are the biggest waste of money!

Advocate

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2.2K Messages

Il y a 2 y

The flag has no heat signature?  Is it in the sun?  Might get warm and if it then flutters in the wind...

Are you sure your heat did not penetrate or spread around the umbrella?

You can change the sensitivity of the PIR (Passive Infrared - heat sensor).  Do they ever specifically say you can change the sensitivity of motion detection, or do they just say you can change the sensitivity of the "motion detector"?

I think you'll find that at least 95% of "motion detectors" (except those which are camera based and use "pixel change") use Infrared (heat) detection.  Better ones have "zones" which "track" heat movement from one zone to another, while many just look for a sudden change in temperature.  So yes, it is kind of false advertising, but it is endemic in the motion detection industry.  If you really want to see some false advertising, look for ones which claim to "not detect pets under xx pounds".  Because there is no such thing a a passive weight or mass sensor...

4 Messages

Il y a 2 y

Once again, it still doesn't explain why our far less expensive outdoor spotlights can sense motion immediately and every single time at night, when these $99 Simplicams cannot. Unless the cams have cheaper technology in them, which once again, false advertising when they are claimed to be able to detect motion.

Advocate

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2.2K Messages

Il y a 2 y

Your less expensive OUTDOOR spotlights are DESIGNED to work outdoors.  The Simplicams are NOT; they are designed to work in a temperature controlled indoor environment.

If you want OUTDOOR cameras, perhaps you should get actual OUTDOOR cameras.  Since SS does not have any, your best best is probably a wired DVR/NVR based system.  If wiring would be a problem, then there are some wireless options, but be prepared for a lot of additional maintenance.

45 Messages

@sevensiamesecats​ If what you say is true then why has my camera stopped picking up motion when outdoors on a cold winter day (in the low 40s) and I go out my door and walk past the camera?  There is definitely a change in heat between the ambient temperature and myself.  My indoor cameras worked great outdoors (with weather sleeve) until a couple days ago.  The blue light is on but it does not start to flash indicating camera is recording, and there is no video for me to review.  this camera used to pick up everything in all kinds of temperatures from summer days to winter days . . . and I do mean everything.  People walking by, animals, cars, hell, even trees and bushes moving in the wind.

Advocate

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2.2K Messages

@sugakuga​ I'm guessing the camera "broke".  Perhaps because it was exposed to a temperature outside it's designed range which damaged the circuitry, perhaps because it was just it's time, perhaps the wind blew something into it or any other externally caused damage (bugs, birds, people).

The first thing to try is to make sure the lens and IR emitters are clean.  If that does not fix it, try bringing it indoors, give it several hours to acclimate and try it again.  If still no response, call SS.

4 Messages

Il y a 2 y

Has anyone looked into adding an external antenna to the doorbell Camera. to reduce the cameras dropping out all the time?

Il y a 2 y

We have had the same issues. Unfortunately we've also experienced property theft twice at night and neither the doorbell camera nor the camera looking at the front yard and porch recorded anything at night despite being within 5 feet of each camera. (We know this because they stole a flag attached to our front porch and this flag is well within view of both cameras, within five feet, and during the day it causes the motion sensors to start a recording.) Another trend: we just don't see any recordings at night. I've even walked and jumped around at night in the same spots that detect motion during the day.

Our doorbell cam also loses signal all the time. I've tested the signal strength of many different devices in the same area and can tell you that the Ring doorbell has much better signal strength than the Simplisafe doorbell cam. Simplisafe's indooor camera also has much better signal strength.

That this same theft happened twice with no recording is unacceptable. I guess the one perk of Simplisafe is that there's no contract. Since there's no viable option for monitoring the perimeter of your property, we're cancelling our service.

Advocate

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2.2K Messages

Il y a 2 y

Keep in mind that SS is designed to protect your home and is NOT defined to protect the outside.

If you want external security, get a camera system DESIGNED for that function.

7 Messages

Il y a 2 y

We have had the same issue with a SS camera outdoors - it worked well and reliably for months and then all of a sudden its started detecting motion only sporadically.  It usually sees people walking but doesn't see something large like a car pulling into the driveway anymore.  I don't even want to get started on the doorbell camera issues - I'm so disappointed I spent the money I have on this system.

1 Message

Il y a 2 y

I am having same problem with doorbell. Worked great for a while but now is not giving any notifications. All settings are same and on. Customer service was no help. Think I am going have to look into new system too.

Il y a 2 y

That makes sense. My camera looking through a widow to the front door doesn't detect motion. No change in heat signature. Thanks

9 Messages

I've noticed the same.  No motion sensing or heats sensing through the window.  I ordered an outdoor kit to put it outside, but then it probably won't sense through the clear case of the outdoor kit either.  I'm starting to realize the Simplisafe cameras are pretty useless.

Advocate

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2.2K Messages

Il y a 2 y

The camera does not sense "motion", but "change in heat".  The glass does a fair job of blocking that.  It also block the IR beam used for night vision.

3 Messages

Il y a 2 y

Make sure your Privacy Shutter is set to "Open" for all three modes (Home, Off, Away). This is found in the Camera Settings. I had the same issue as you and this fixed it.

1 Message

Il y a 2 m

Our cameras outside (indoor cameras with outdoor covers) have stopped picking up motion too. We have deleted the app and reinstalled and they worked for 15 minutes. We have had difficulties with SS cameras since the beginning. We have called many times. Each time is a different response, depending on the customer service rep. We DO have our PRIVACY SHUTTER set to open. Nothing has worked. We are so discouraged and think we will probably ditch the entire system and buy something else. If someone figures out how to get notified of motion, please post here. And THANK YOU!

Community Admin

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2.9K Messages

@jancmrn​ how long have you had your cameras? It doesn't sound like an app issue, more to do with the hardware. Have you already tried resetting the camera itself? You can do that by pressing the button on the top for 16 seconds. When you release, it will reboot and go into setup mode, and you can use the app to set it up again.