Cameras unable to record
I have a Simplisafe security system with 2 cameras and several motion and door sensors.
I pay for 'Pro' monitoring (£12.99 a month, UK).
According to the details in the app this should include 24/7 alarm monitoring, Smartphone Controls, Record & Store Camera events, 30 days of storage, video verification, police dispatch, and medical alerts.
When I access my cameras thought the app, I can see the live view, but if I hit the record button, I get the following message: 'Unlock recorded footage, with a video storage plan, your camera will record every time it senses movement. Download and share footage anytime'.
There's a 'Learn more' button underneath this message. When I hit it, it takes me to a page to add a subscription plan.
But I already have the 'pro' plan which should include everything I listed above.
How do I enable my cameras to record? Any help much appreciated.